Thank you for purchasing from Novora Books LLC. We want you to have a positive experience with our digital products. Because our products are delivered digitally, the following refund policy applies.

1. Digital Products

All products sold through Novora Books are digital products, including ebooks, templates, spreadsheets, guides, and other downloadable or electronically delivered materials.

Because digital products cannot be physically returned, we do not accept traditional product returns.

2. Refunds

We offer refunds in the following situations:

  • You received the wrong product.
  • Your purchase was accidentally duplicated.
  • The product is technically defective and we are unable to provide a working replacement or solution.
  • You were charged incorrectly due to a technical error.

Refund requests should be submitted within 7 days of purchase.

3. Technical Problems

If you experience a problem accessing or using your purchased product, please contact us first.

We will make reasonable efforts to help resolve the issue, including providing a replacement file, correcting an access problem, or providing instructions when appropriate.

4. Non-Refundable Situations

Refunds generally will not be provided when:

  • You have simply changed your mind after purchasing.
  • You purchased the product by mistake after reviewing the product information.
  • You no longer need or want the product.
  • You downloaded or accessed the product and are requesting a refund solely because you decided not to use it.
  • The product does not meet expectations that were not stated in the product description.

5. How to Request a Refund

To request a refund, please contact us through our Contact Us page and provide:

  • Your name
  • Email address used for the purchase
  • Order number
  • Product purchased
  • Reason for your refund request

We may ask for additional information to verify the purchase and understand the issue.

6. Refund Processing

If your refund request is approved, the refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank or payment provider.

7. Contact Us

If you have questions about this Refund & Returns Policy or need assistance with your purchase, please contact us through our Contact Us page.

Novora Books LLC
Practical Digital Products for a More Organized Life